Frequently Asked Questions

All

• When is Story Time?
• Where is the parking designated handicap-accessible?
• Do I have to be logged onto the Internet to listen to the songs from the music service?
• Do I have to subscribe to Bookletters to see the recommendations?
• Does the Library have Wireless Internet?
• How do I get a library card?
• How do I get the Storytime outreach to come to my daycare?
• What hours are the library open?
• What is the Library phone number?
• Where is the Kentucky Room?
• I have Flash Player and the music still won't play. I get a blank window.
• What do I need to listen to the new music services?
• When is the library open for business?
• Can I schedule a tour of the library?
• How can I find my ancestors?
• How do I find AR books?
• When can my child get a library card?

Borrowing from another Library

• What is Interlibrary Loan?
• How long does borrowing from another library usually take?
• What can I borrow from another Library?
• What does Borrowing from another library cost?

Digital Material

• Can I download digital titles to public computers at my library?
• What’s Digital Video?
• What’s an eAudiobook?
• What’s an eBook?
• Will I need to install any software on my computers to listen to audiobooks?
• Can I download a digital title to an iPod or other unsupported devices?
• Do I need special software on my computer to download digital materials from the Kentucky Libraries Unbound?
• How do I return a borrowed digital item?
• How long does it take to download a digital item?
• I need help with the Digital Media?
• What is Kentucky Libraries Unbound?
• What is available through Kentucky Libraries Unbound?
• Are download files automatically removed from my computer when the checkout period expires?
• Can I burn a digital audiobook to a CD?
• Can I download a digital item to a MAC?
• Can I listen to or view digital item on portable devices?
• Can I place a title from Kentucky Libraries Unbound on hold?
• Can I renew digital items from Kentucky Libraries Unbound?
• Do I need a Library card to access digital materials?
• How do I delete an Adobe eBook from my computer?
• How long do digital titles from Kentucky Libraries Unbound check-out?
• How many eAudio titles can I have at one time?
• How many titles can I check-out simultaneously with Kentucky Libraries Unbound?
• May I return a digital item early?

E-BOOKS

FREEGAL

• What devices will play FREEGAL music?
• What is FREEGAL?

LANGUAGES

My Account

• Can I renew my materials online?
• Where can I find my PIN?
• How do I find out when my materials are due?

Playaway

• How do I know how much battery is left in my unit?
• With the Playaways can I use my own headphones or ear buds?
• Can I use the Playaway in the car?
• Does the Library supply batteries for Playaways?
• What does the audio sound like on a Playaway?
• What do I do if the Playaway locks up?
• Why can’t I add, delete or transfer content to or from a Playaway?