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Aug 31, 2016 — By: Christy V. Temple
Okay, I uploaded to the Daviess County Public Library website the first in my series of blogs about the Kentucky Libraries Unbound consortium around the middle of August. Now, that we are at the end of the month, oh where does the time go, I have decided to provide some additional information to the first primer about using this database that has everything to do with ebooks, audiobooks, and streaming video.
Therefore, here we go for the second installment of KLU. In the first primer I gave a little background about the site, how it works generally, and the different types of formats that you have access to from home. I also mentioned the Help Desk on the site, which can come in very handy if issues arise that we don’t fully understand here at work. We always strive to do our best to answer the questions of our customers when they call in or drop by regarding any eReader issues that arise, but sometimes we admit to not knowing everything and that’s why the Help desk on the site is so important.
In this second blog, I would like to take you a little deeper into the Kentucky Libraries Unbound site and explore more about the Help desk feature and what it can provide you as our customer. If you click on the word “Help” at the bottom of the screen once you are logged into KLU then you are taken to a page that offers you a world of advice. There are four main categories mentioned under this link and they are as follows: OverDrive Help, Applications, Library Lending Policies, and Support. Each of these areas is very important in helping you to further understand how the OverDrive Media Console app platform works in conjunction with Kentucky Libraries Unbound.
If you click on OverDrive Help you will be taken to a page that shows you a variety of topics including: categories, videos, devices, getting started, and a troubleshooting area if you are having problems using this service. You can click on any of these categories and it will open up even more information showing you how to use the product. For instance, under Getting Started it shows you step-by-step how to use this service with all of the different types of devices that are available to be used with this program. A hint: not all devices will work with OverDrive and KLU but this page does have a link to devices that will work and how to operate each one of them in order to use the service.
For instance, if you are an Apple products user then there is a whole area just devoted to Apple users and how to get started. You can click on the link for iOS iPhone/iPad or iPod and it will show you the apps you will need, the compatible formats that can be used with Apple devices, examples of iOS devices, and getting started with OverDrive on iOS. The instructions are very detailed and tell you exactly what you need to do step-by-step.
In fact, there are also directions for use with a variety of devices including Android, Chromebooks, Kindle eReaders and Kindle Fires, Kobo tablets, Mac computers, MP3 players, Nook tablets, Windows and WindowsPhone in addition to the above Apple iOS that can be used as well. Basically if your device doesn’t fall under one of the above headings then it will not be compatible with KLU and OverDrive. Therefore, if you truly want to use this particular database with your device then you need to make sure that what you have is going to be compatible and if it’s not then you might want to reconsider buying a device that won’t work with this platform.
Additionally, the help link will tell you about the different types of formats and how they work with the different devices available. For instance, here are just a few of the formats used by OverDrive and KLU: OverDrive Read, Adobe and Open Epub, Kindle Books, etc. As always, there are great instructions on how to use these formats and the features that each of them offers. Overall, there should be multiple format types that will be available to most users with their devices.
Okay, now that I have given you some additional in-depth information about KLU and OverDrive it’s time for you to take the leap and try out our services. Remember, if you need any help or instruction on how to use the database don’t hesitate to contact us at the library. Please remember though that there will be certain times of the day that we may be busier so we may not have as much time to devote to the eReader issue all in one sitting, especially if it is a larger problem or issue. We may need to refer you to one of the support desk staff through OverDrive if it’s something we cannot figure out so please be patient.
Otherwise, try out this service and see what you think and let us know. We will do our level best to help you out and to put you on the road to digital freedom. Check out the link to Kentucky Libraries Unbound through our online services tab on the main website at www.dcplibrary.org to learn more.