ADA Grievance Procedure

    This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Daviess County, Kentucky Public Library District (Library). The Library Personnel Policy governs employment-related complaints of disability discrimination.

    The complaint must be in writing and contain information about the alleged discrimination such as name, address, and phone number of complainant and location, date, and description of the problem. Alternative reasonable means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

    The complaint must be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to

    Jim Blanton
    Library Director
    2020 Frederica Street
    Owensboro, KY 42301

    Within 15 calendar days after receipt of the complaint, the Library Director or his or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the Library Director or his or her designee will respond in writing and where appropriate, in format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Library and offer options for substantive resolution of the complaint.

    If the response by the Library Director or his or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the President of the Board of Trustees or his or her designee.

    Within 15 calendar days after receipt of the appeal, the President of the Board of Trustees or his or her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the President of the Board of Trustees or his or her designee will respond in writing and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

    All written complaints received by the Library Director or his or her designee, appeals to the President of the Board of Trustees or his or her designee, and responses from these 2 offices will be retained by the Library for at least 3 years, after which time the records will be appropriately discarded.

    Approved by the Daviess County Public Library Board of Trustees on May 17, 2007.

     

     

     
     
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